POLICIES & DISCLAIMER

 
 
 
 
 

OUR POLICY

We offer a two-stage program to ensure you are satisfied with your Kreft tuned suspension, and keep you up to date with our latest and best settings.

  1. Valving revisions are free within 90 days. It doesn't happen often, but we don't always get it right on the first try. If we miss the mark on your setting, we will revise the valving according to your feedback at no charge. We'll even pay shipping on the way back to you.

  2. Valving updates are free with a standard service for the life of your suspension. Kreft Moto continuously tests and re-tests our best settings. If we find an improvement, we will install our latest/best settings for past customers at no additional charge when you pay for a standard service. Additional parts charges may apply in some situations. 

CUSTOMER CARE

When you become a Kreft Moto customer, we want you to remain a customer for life. We do our best to provide timely, meaningful support for any chassis and suspension setup challenges you may encounter. Your questions are fielded by a genuine suspension expert, not an under-qualified customer service rep. For the fastest service, we recommend you email requests to info@kreftmoto.com.

DISCLAIMER

  • The customer assumes all responsibility for the safe operation of his or her motorcycle.

  • Modifications to the suspension can alter the motorcycle’s ride behavior.

  • Ride slowly at first to get the feel of your motorcycle’s new ride behavior.

  • Make suspension adjustments gradually and within the recommended range specified by Kreft Moto.

  • After making adjustments, ride slowly at first to get the feel of your motorcycle’s new ride behavior.

  • Above all, use common sense – do not ride a motorcycle that feels unsafe or unpredictable.

  • Kreft LLC is not liable for any injuries or property damage that occur while riding.

Rider referral program

  • Referrer must be an existing Kreft Moto customer (2016-Current).  

  • Referee must be a new Kreft Moto customer (no prior suspension build or service record).

  • Credit valid for 24 months from first referral.

  • Credit resets once redeemed.

  • Cannot be combined with any other current promotion.

  • Credit redeemable for new suspension build or suspension service.

  • Unused credits can not be redeemed as cash

  • Kreft Moto reserves the right to void referral credits if we suspect they are earned in a manner that undermines the fairness, integrity or legitimate operation of this program.

  • Kreft Moto Reserves the right to change or cancel this program at any time, without notice.

International Shipping:

  • Kreft Moto strives to make our services accessible for anyone willing to send us their suspension.

  • International shipping can prove to be difficult at times due to the high variability of each country's laws and regulations regarding import and export of goods.

  • Because of this difficulty, it is the customers’ responsibility to properly research their country’s import/export needs before conducting business with Kreft Moto.

  • Kreft Moto will NOT be held responsible for paying import/export taxes, duties, or other fees associated with shipping goods to or from our facility.

  • Kreft Moto will bill the customer accurately and honestly. Standard international shipping documentation will be provided as part of our services via FedEx unless other arrangements are expressly made in advance.